Refund policy

TailorBelle Exchange Policy

At TailorBelle, we take pride in the quality and fit of our women's clothing. While we do not offer returns, we do provide an exchange option to ensure your satisfaction.

✅ Exchange Policy Details

  • Exchange Timeframe: You can request an exchange within 7 days of receiving your order.

  • Eligible Conditions:

    • Item must be unused, unwashed, and in original packaging with tags attached.

    • Only size-related exchanges or defective/damaged items are accepted.

  • Non-Exchangeable Items:

    • Sale items, customized stitched orders, accessories, and undergarments are not eligible for exchange.

  • One-Time Exchange Only: Each order is eligible for one-time exchange only.

🚚 Shipping Costs

  • Customers will bear the cost of sending the item back for exchange.

  • TailorBelle will cover the cost of shipping the exchanged item back to you (within Pakistan).

📦 How to Request an Exchange

To initiate an exchange:

  1. Email or WhatsApp us with your order number, reason for exchange, and photos if applicable.

  2. Our team will review and confirm if the item is eligible.

  3. Once approved, send the item to our return address for processing.

⚠️ Note

TailorBelle does not offer refunds under any circumstances. Please check your size and order details carefully before purchasing.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@tailorbelle.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@tailorbelle.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at salmanbajwa2699@gmail.com.